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Delete your account

In the app (fastest)

  1. Open Turtelei.
  2. Tap More → Delete account.
  3. Confirm.

What is deleted immediately

Your profile, your answers, your chat messages, memo entries, the moments and photos you uploaded, your exports, push tokens, linked sign-ins (Apple/Google) and your sessions. Purchase records stay with the store record without any reference to you.

What happens to your partner and your shared data

Your pairing ends. Your partner sees the pairing screen again and can still export their own data for 30 days. After that all couple data is permanently deleted. A deleted account cannot be restored.

Subscriptions

Deleting your account does not cancel a subscription. Cancel Turtelei Plus in the App Store or Google Play, see How to cancel.

Without the app

No longer have the app? E-mail [PLATZHALTER E-MAIL] with your account ID (in the app: More → Back up account → Account ID). We delete the account within 30 days and confirm it to you.